Introduction Site Terms of Service, an Enforceable Legal Agreement. As of 29/01/2016, These Terms of Service and our privacy policy (together with the “Terms”) govern all use of http://butterflymobilehair.com and that site’s services (together with the “Site” or “Services”).

By using the Site or its Services, and/or by clicking anywhere on this Site to agree to these Terms, you are deemed to be a “user” for purposes of the Terms.

You and every other user (“you” or “User” as applicable) are bound by these Terms. You and each user also agree to the Terms by using the Services.

If any User does not agree to the Terms or the Privacy Policy, such User may not access the Site or use the Services.

In these Terms, the word “Site” includes the site referenced above, its owner(s), contributors, suppliers, licensors, and other related parties.


User Prohibited From Illegal Uses User shall not use, and shall not allow any person to use, the Site or Services in any way that violates a national or local law, regulation, or ordinance, or for any disruptive, tortious, or illegal purpose, including but not limited to harassment, slander, defamation, data theft or inappropriate dissemination, or improper surveillance of any person.

User represents and warrants that: User will use the Services only as provided in these Terms; User is at least 18 years old and has all right, authority, and capacity to agree to these Terms; User will provide accurate, complete, and current information to the Site and its owner(s); User will notify the Site and its owner(s) regarding any material change to information User provides, either by updating and correcting the information or by alerting the Site and its owner(s) via the functions of the Site or the email address provided below.


The Client: The primary recipient of the service who has contracted the booking.

The Company: Butterfly Mobile Hair or alias of Butterfly Hair & Makeup.

The Agreement: The agreement between the Client and the Company, confirmed by email, for provision of the service.

The Fee: The amount payable by the Client to the Company for the service in the Agreement or email.

The Event: The occasion for which the service has been agreed Design Appointment: Consultation and Rehearsal of Event Day Hair and/or Makeup Looks

The Artist: Hair Stylist, MUA, HMUA

The Booking: Services taking place on the date of The Event.

Additional Guests, The Party, Guests or Group: Any guests who are part of a group that has been organised by The Client to receive services. These persons are considered third parties in the context of the agreement and therefore do not possess any legal rights to any compensation from the company or any ownership of the agreement. No part of the Agreement shall be enforced by any third party or any persons pursuing benefit on behalf of the Client.

COVID-19 Policy Update – 25/04/2020 –

As of 25/04/2020, our postponement Policy has changed. For any bookings which have been postponed as of 25/04/2020, due to force majeure or Covid-19, will go ahead as scheduled where postponement terms have been confirmed. Bookings will only resume once the permission of the government has been granted and the safety of the artists can be assured.

Postponement is available upon request subject to the below terms:

Duration – Postponements for existing bookings can be requested until 04/05/2020 and valid within 12 months of the original booking date, subject to availability.

Booking fees must be paid in full by the original date for the postponement arrangement to be valid.

Postponement Deadline – Any secured booking(s) which are due to take place after 04/05/20 and a postponement have not yet been arranged, the full fee will be retained. Any outstanding payments will be due as previously arranged by the original booking date.

The arrangement of a new booking will be subject to a fee of 80% of the original total. A new booking may be arranged subject to availability and location and the new date must be secured more than 12 weeks in advance.

Alternative arrangements may be made subject to availability at the discretion of the company. The postponement terms above will override the existing cancellation policy in place during Covid-19 for one postponement date. If a cancellation is made by the client, booking fees are non-refundable as originally stated in the cancellation policy.

Additional Fees – Travel fees may still be applied.

For all bookings postponed after 25/04/20 and prior to 04/05/20, a 30% booking fee will be applied for rearranging a new date subject to availability. This is only valid for bookings which are due to take place between 1st of May 2020 through 1st of November 2020. All postponements required for bookings within the dates mentioned must be requested prior to 04/05/20.

For all postponements, a 12-week notice period applies for any date changes and all payments must be cleared in advance.

FORCE MAJEURE EVENT – means any event outside of the company’s control, including, without limitation, acts of God, and meteorological events, such as storms, rain, wind, fire, fog, flooding, earthquakes, haze, or volcanic eruption.

It also includes, without limitation, government action, disturbances or potentially volatile international conditions, civil commotions, riots, embargoes, wars, or hostilities, whether actual, threatened, or reported, strikes, work stoppage, viral outbreak, epidemic, pandemic, slowdown, lockout or any other labour related dispute involving the company, the inability to obtain labour for the event in question, unpredictability or deviation from scheduled appointments, or any fact not reasonably foreseen, anticipated or predicted by the company.

BOOKINGS – WEDDING DAY MAKEUP/HAIR/OTHER The agreement is solely between the Client and the Company and third-parties or additional guests cannot act on behalf of the Client. Event bookings are secured upon receipt of the initial payment for bookings, this is due at the time of confirmation.

This confirms the Agreement and secures the Company’s availability for the Event Date. Neither party is responsible for any failure to perform its obligations under this contract if it is prevented or delayed in performing those obligations by an event of force majeure. Travel Fees are not included in this rate unless otherwise specified.

This does not guarantee any specific Artist from the Company and this can also be changed at short notice due to any unforeseen circumstances. For special offers, full payment may be required at the time of booking. For wedding bookings, the client must confirm the total of services required for the date of the event within less than 12 weeks prior to the event date for the company to secure the artist’s availability. Enquiries for which an initial payment has not been paid are not confirmed and therefore availability cannot be guaranteed, and an agreement is not formally in place. All booking fees are non-fundable. Rescheduling is not permitted with the exception of our COVID-19 policy. When offered a Design Appointment date, once secured, this will be confirmed for one specific date and rescheduling will result in a chargeable fee of 25% of the total bridal booking fee for securing an alternative date for this appointment. Expenses cannot be claimed by the Client or any Additional Guests to the Company for any reason. In the event of a complaint, the Client should notify the Company before the Artist is dismissed, by email, at team@butterflymobilehair.com. If the Client has not paid for or does not wish to book the service for the Event after the design appointment, they will not receive a refund for any fees as this money has been allocated for relevant costs for the design appointment or the event date. The Fee is always agreed via secure link on quotient app, verbal agreements are not offered as they are not deemed valid by the Company. The Company reserves the right to cancel special offers and rates at any time, except for where an e-mailed Agreement is already in place with the client, the offer has changed or expired, or the details of the booking have changed. Booking terms are subject to changes.


Cancellations are only valid 24 hrs after making a booking and this request must be stated in writing by email to team@butterflymobilehair.com.

  • Bookings are made upon acceptance of the initial quote by digital fingerprint or accepted by email.
  • For cancellations or disruptions to any bookings due to a Force Majeure Event, booking fees are non-refundable.
  • A full cancellation fee may be applied for any cancellation requests received after the initial cancellation period of 24 hrs.
  • All booking fees are non-refundable.


The Company reserves the right to invoice relevant travel expenses to the Client unless otherwise agreed.

Travel varies between £15.00-55.00 per visit, per Artist within Central London or 45 pence per mile round trip nationwide.

Accommodation may be required for bookings more than 30 miles away from the artists’ home location.

Travel is invoiced within three months prior to the event, or after the design appointment and details of this will be sent by email or quotient app link.

Some additional expenses may be claimed by the company for early starts, peak times, and additional requirements of the booking.

For all bookings outside of the UK accommodation charges will be incurred, any fees agreed with the Client during the booking process may be subject to change.


An invoice for the balance of the Fee will be sent from the Company to the Client within two weeks after the design appointment or at the time of making a booking.

A minimum payment for securing the date on our books is a non-refundable fee of £279.00. For bookings over £500, a 50% payment is required. Full payment of the balance of the Fee is required 12 weeks before the event if the event is less than 12 weeks away full payment is required to secure the booking. The only exception to this is where the Client has agreed with the Company to pay installments or if they are offered a Special Promotion in which case the full balance may be due at the time of booking confirmation. For confirmation payments by bank transfer, the booking is only confirmed once the bank transfer has cleared in the Company’s bank account. Additional services or treatments on the day of any event must be requested through team@butterflymobilehair.com prior to being provided.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay later.
  • Financing.
  • Direct Payment at the time of confirmation

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.


It is the Client’s responsibility to inform the Company or Team member of any rescheduling needs within 12 weeks of the scheduled event. Any artist who is engaged to provide the service must be informed of any potential issues such as but not limited to medical conditions, allergies, and/or sensitivities. Our artists do not have medical training and therefore are not responsible for providing medical care in the event of an emergency. It is the Client’s responsibility to inform the Company of any issues that may cause the Artists to perform the services within the set time frame stated in the Itinerary provided. Neither the Company nor Team member can be held liable for any medical condition that arises or loss incurred by the Client. The Company and/or Team member reserve the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate. If there are conditions that the team member deems as a reasonable risk for their health, such as the spread of infection or disease, or to the Client’s health and wellbeing are at risk, the contract may be voided and fees are non-refundable. In these cases, any payments that have already been made by the Client for the service are non-refundable.


The Company will always endeavor to honour the Agreement to the best of its ability. All booking fees are non-refundable. Neither party is responsible for any failure to perform its obligations under this contract if it is prevented or delayed in performing those obligations by a force majeure event and any fees paid are non-refundable.


Cancellation are only valid via e-mail; verbal cancellations are not accepted as they are not deemed valid by the Company. All fees are non-refundable.


Photographic/video images of the Client, Party, and/or Event will be used by the Company in promotional material or social media unless the Client has expressed in writing that this is not permitted.


Design Appointments are intended to explore ideas between an Artist and the Client in order to create a style design brief for the event day.

As part of the service, the Client will be requested to provide requirements prior to the appointment through their personal Pinterest Board or on the Butterfly Account.

If a client is expressly dissatisfied during a design appointment, they must report this to the office before the artist leaves the premises for a complimentary repeat appointment.

If the artist leaves and the Client does not provide a reasonable complaint about the services provided, this must be explained by email at team@butterflymobilehair.com for the team to review the situation within 24hours of the appointment.

Refusal of service: If a Client has booked a service for a Party member or themselves, the Company is not liable if the service is refused on the day of the Booking.

This also applies if the service is provided and changed by the Client or Party.

Change of Services: Any services which have been confirmed with the confirmation link or by invoice in advance cannot be changed or refunded after the initial confirmation of services.

However, the Client can add services to the booking and will be performed on receipt of payment to the Company.

The Company is not liable for any complaints once any Artist has been dismissed with no knowledge of the complaint.

The Company is not liable for any injury, death, or dismemberment.

The Artist in attendance is responsible for any such claims against The Company and must be informed by contacting the office at team@butterflymobilehair.com

Special Offers, Promotions, or Discounts – Payment may be required at the time of booking prior to the expiration of the offer promoted. A minimum spends of £289.00 is required to redeem any offer.


  • Bookings are made upon acceptance of the initial quote by digital fingerprint or accepted by email and once accepted are a legal agreement for payment for the delivery of services as specified on the quote.
  • The full cancellation fee may be applied for any cancellation requests received after the initial cancellation period and are at the discretion of the company.